Terms & conditions
We look forward to welcoming you at Manoir Beaulieu. When you make a booking you are entering into an agreement with us. Please read our terms and conditions of booking below. These terms and conditions are valid for all bookings made after 14th January 2021, all bookings made before this date, please refer to the terms and conditions provided at the time of booking (we can resupply if required).
Brochure and accuracy
Whilst every effort has been made to ensure that the online listing, website and all advertising material is accurate at the time of publication, we cannot be held responsible for changes or matters outside our control. All information is given in good faith, but no warranties are made regarding information provided, either written or oral.
Arrival and Departure
Check in is available from 5.00pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. We ask that you please vacate Manoir Beaulieu by 10.00am on the morning of your departure.
Reservations, booking and payment
Please note the cancellation policy below before committing to a reservation. Guests can either pay the quoted amount in full or a 20% non-refundable deposit to secure your booking. This would be fully refunded if the booking is cancelled within 24 hours of the booking being made. The second payment of 30% would be payable half way between your first and third payment. And the third and final payment of 50% is due before or 60 days prior to arrival. We will make you aware of all payment dates when booking.
All payments to us are paid securely via Stripe. Once the quote and dates are approved, we will email your payment invoice for immediate payment. Stripe accepts the following payment types: Visa,Visa Debit, Mastercard, Maestro, & American Express.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage), prior to booking a stay with us.
A €500.00 security deposit will be required prior to your stay, this will be taken 2 weeks prior to your check in. A security deposit invoice will be sent via Stripe. This will be fully refunded up to one week after departure should there be no additional cleaning or breakage charges applied (as per the damages and breakages clause below). If booking through AirBnb or other online travel agents this isn’t taken at the time of booking, but we resereve the right to request it from the 3rd party company should there be any damages upon inspection.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for small breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Please do not apply or use fake tan in our bedrooms and bathrooms. Any linens, towels and soft furnishings stained with fake tan will be charged for. If professional cleaning is required to remove stains caused by fake tan products you will be expected to pay the bill. Similarly, please wash off sun cream before bed at night to avoid damage to linens and soft furnishings. Any staining that cannot be removed will be charged for.
We reserve the right to supply an additional invoice for breakages above the deposit amount of €500.00. In this circumstance receipts for the repair will be supplied to the guest and should be paid for within 5 working days without exception.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can happen, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 60 days prior to the scheduled date of arrival, we will retain the 50% non-refundable payments and waive the final 50% balance.
If you cancel your reservation within 60 days of the scheduled date of arrival you will be liable for the full invoice price. Guests failing to arrive, without notification, will be responsible to a charge equivalent to the total reservation price.
We take all bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Manoir Beaulieu for accommodation, goods or services that are pre-booked (verbal or written) forms a legally binding contract. For this reason, you agree to ensure that each member of your party is covered by comprehensive travel insurance to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation due to Covid-19
In light of the recent global pandemic we have put in place specific terms and conditions, should you not be able to travel to us due to Covid-19 on your booked dates. For this you agree to ensure that each member of your party is covered by comprehensive travel insurance prior to booking with us.
If you have paid part of or your total balance and are then unable to travel due to government restrictions on travel being in place between France and your country of residence, for U.K. guests this specifically refers to France being added to the ‘Red List’, we will provide you with a Manoir Beaulieu voucher for the amount you have paid. This is redeemable up to 12-months from the date of your original stay. Should your dates be moved from low to high season, payment of the difference will be required to secure your dates. We are unable to refund the difference if your stay moves from high to low season.
When you are due to travel, should there be requirements to: quarantine upon your return, provide or take Covid-19 tests or show vaccination certificates – then these requirements fall outside of our covid-19 terms and conditions and our existing terms and conditions will apply to your booking. Should you decide not to travel do not form part of our Covid-19 policy. Cancellation due to these needs will result in our standard terms and conditions applying.
Should you decide not to travel, for any reasons other than a government order in place either in France or your country of residency then our standard cancellation policy is applicable.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full and we will do our best to help you find accommodation in the local area. Our liability will not extend beyond these conditions.
Car parking is available for guests’ use within the grounds – in front of Manoir Beaulieu and is private. We have a gate that should be closed at night and cars parked here are at owners’ risk.
You will be provided with one set of keys during your stay. This gives you access to the main house, barn and grounds. Our bedrooms do not have individual locks. Lost keys will be charged at €15.00 per key.
Our property is in an isolated position, however we do have neighbours across several of the valleys that surround Manoir Beaulieu. Sound does travel very easily over these distances, therefore we ask guests keep noise to a minimum after 11pm, as to not disturb our neighbours. Any guest who repeatedly ignores our noise policy will be asked to vacate the property, no refund will be provided for the unused nights of their terminated stay.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of €15.00 to cover postage and packaging.
We reserve the right to charge for items missing from our rooms.
We are unable to accommodate pets, so please do not bring your pets with you.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of Manoir Beaulieu, the garden, grounds, woodland or park. Please note that offending guests may be asked to leave immediately and will be liable for professional cleaning of any rooms. No refund will be provided for the unused nights of their terminated stay.
Use of the pool (May to September)
Our gorgeous pool is yours to use exclusively during your stay at Manoir Beaulieu. We will clean the pool during your stay periodically between the hours of 8-10am and respectively ask you to not use the pool after 11pm. Strictly all drinks around the pool must be placed in the plastic glasses provided. Any lost fobs for the pool alarm will be charged at €30.00 per fob.
Manoir Beaulieu reserve the right, at its discretion, to terminate without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (please note that non-compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
Manoir Beaulieu shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a booking if it is no longer able to provide the accommodation, due to one or more of the following circumstances:
- Manoir Beaulieu is closed due to fire, alteration, redecoration or national emergency by order of any public authority or any reason beyond our control
- There is a failure to supply the property with gas, electricity or water outside of the our control
- Fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquakes, or impact resulting inManoir Beaulieu being unable to provide the booked accommodation
If any one of the above events occur, Manoir Beaulieu will do its best to avoid any inconvenience and will return any payments made.
We reserve the right to amend these terms and conditions at any time. You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensor’s or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.